We take pride in ensuring all our customers are with us for the long term. Some of our competing commercial cleaning companies in Scotland are quite prepared to see a turnover in customers throughout the year.
We are not willing to lose customers on the grounds of customers being unhappy with our Quality Cleaning Service
We work hard in a number of ways to make sure our customers do not move their cleaning contract to another commercial cleaning company.
Staff Training To Quality Cleaning Standards
We believe we have some of the best staff in the cleaning business. We train and support them to achieve the professional cleaning standards laid down our professional bodies such as British Institute of Cleaning Science. They have accredited our training systems and quality cleaning standards.
We have also developed a number of specialist quality cleaning teams. For example our computer cleaning and carpet cleaning and floor restoration teams. These serve to be able to step in to support out local area managers as required.
Auditing for Quality Cleaning Standards.
Not only do we support our cleaning staff we also monitor them them to make sure the quality cleaning standards are being maintained at all times. We do not want to let your cleaning standards slip. That was one of the prime reasons for incorporating ISO 9001 and ISO 14001 to make sure we not only have the quality checks in place but are adhering to them.
We have a more proactive approach to cleaning than other commercial cleaning companies. For example we carry out regular audits and inspections. They were all designed to spot any faults with the cleaning and deal with them in a quick efficient manner (usually before you see them).
Our checks consist of;
- In house auditing team who monitor our cleaners performance and deliverance of our service promise.
- Monthly customer evaluations to ascertain exactly what our customers think of our service.
- Extensive cleaning inspections through frequent spot checks.
- Regular courtesy visits to our customers old and new.
We give this level of service to ALL our customers. This is regardless of the size of your business or the length of time you have been with us. We NEVER take our eye off the ball.
To find out more about how we are better than our competitors just ring our Operational Director Vicki Greenaway on 0141 433 0067 now to arrange a meeting. Or use the customer enquiry form below.